But once a letter has entered the monthly mailing process, things get a little more complicated. Here's how it works.
Pay-as-you-go plans
I currently offer prepaid, pay-as-you-go plans for 1, 3, 6 and 12 letters.
Once an order has been placed, it cannot be cancelled. Please check your selected plan and delivery details carefully before completing your payment.
Damaged mail
If your letter arrives in a damaged condition, please contact me at [email protected].
I may ask you to send photographs of the damaged package or letter so that I can understand what happened. If your letter arrived damaged, I'll happily arrange a refund for the affected order.
Lost mail
If your letter hasn't arrived within 15 days of the monthly mailing, please email me. I'll look into it and send you a fresh letter from that month's mailing.
Lost mail is therefore handled through a replacement rather than an automatic refund.
Incorrect address
Please make sure the delivery address is correct when placing your order.
If you need to change your address, email me at [email protected], preferably by the 17th of the month. Requests received after the 17th will generally be applied from the following month's mailing. If I'm still able to accommodate the change for the current month, I'll do my best to do so, but this cannot be guaranteed.
Refund processing
Where a refund is applicable, I'll initiate it through the payment method or payment-processing system used for the original transaction, subject to the applicable processing timelines.
Need help?
Email [email protected]. I aim to respond within 2–5 days.
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